REFUND & RETURN POLICY

Effective Date: January 16, 2026

At Top Choices, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products purchased from our online shop may be returned, exchanged, or refunded.

By placing an order with us, you agree to the terms outlined in this policy.

1. ELIGIBILITY FOR RETURNS

We accept returns under the following conditions:

The item delivered is defective, damaged, or incorrect

The item significantly differs from its description

The return request is made within 3 days of delivery

2. ITEMS NOT ELIGIBLE FOR RETURN OR REFUND

For hygiene, safety, and regulatory reasons, the following items are non-returnable and non-refundable, except where faulty:

Perishable goods

Personal care products (e.g., cosmetics, underwear, grooming items)

Used or altered items

Items purchased during clearance or promotional sales (unless defective)

Gift cards or digital products

3. CONDITION OF RETURNED ITEMS

To qualify for a return or refund:

The item must be unused, unworn, and unwashed

It must be returned in its original packaging

All accessories, tags, manuals, and seals must be intact

Proof of purchase (receipt or order confirmation) must be provided

Items that do not meet these conditions may be rejected.

4. RETURN REQUEST PROCESS

To initiate a return:

1. Contact our customer support via email or phone within the return window

2. Provide:

Order number

Description of the issue

Clear photos or videos (where applicable)

3. Await return approval and instructions

Unapproved returns will not be accepted.

5. RETURN SHIPPING

Customers may be responsible for return shipping costs unless the return is due to our error (wrong or defective item).

We recommend using a trackable delivery service.

Top Choices is not responsible for lost or damaged return shipments.

6. REFUND PROCESSING

6.1 Once we receive and inspect the returned item, we will notify you of approval or rejection.

6.2 Approved refunds will be processed within 21 business days.

6.3 Refunds will be issued via:

Original payment method, or

Bank transfer (where applicable)

6.4 Delivery fees are non-refundable, except where the return is due to our error.

7. EXCHANGES

Exchanges are allowed for size, color, or model issues (subject to availability).

If the replacement item is unavailable, a refund or store credit may be offered.

8. CANCELLATION POLICY

Orders may be cancelled before dispatch for a full refund.

Orders already shipped or delivered cannot be cancelled and must follow the return process.

9. DAMAGED ITEMS DURING DELIVERY

If your item arrives damaged:

Notify us within 24 hours of delivery

Provide clear photos or videos as evidence

Do not use the item until the issue is resolved

Failure to report within this timeframe may void eligibility for a refund or replacement.

10. REFUND DELAYS

Refund delays may occur due to:

Bank processing times

Public holidays

Incomplete return information

Inspection delays

We appreciate your patience in such cases.

11. FRAUD PREVENTION

Top Choices reserves the right to deny refunds where:

There is evidence of misuse or abuse of the return policy

False claims are made

Items are intentionally damaged after delivery

12. CONSUMER RIGHTS

This policy does not limit your rights under applicable Nigerian consumer protection laws, including the Federal Competition and Consumer Protection Act (FCCPA).

13. POLICY CHANGES

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date.

14. CONTACT INFORMATION

For all return, refund, or exchange requests, contact:

Top Choices E-commerce

Email: info@topchoices.com.ng

Phone: +234 806 326 1616